Aren’t Bugs Wonderful?
Torley Linden created a “quick and easy” video about how to report a bug in under 15 minutes (yeah… really easy). Sadly, Torley reported that the viewer was crashing and guess what… that’s been reported “soooooo” many times in the past, it isn’t even funny. Has it been fixed? No! Is it getting better? No! It’s only getting worse. Will the report that Torley filed help? Probably not.
What’s the point of showing people how to report bus and other things in Jira, if they aren’t actually going to take the time to fix them? Here’s an example, thanks to commener #14. There’s plenty more where that came from.
Just keep bringing out feature after feature and feeding the residents more bull about how much “better” those features will improve their Second Life, rather than fixing things that have already been reported more times than should be allowed. Now, with this new video on the SL Blog, they’ll get even more of the same problems reported.
They’ll get the duplicate problems reported because toward the start of the video, Torley says “don’t worry about this”, twice, when the actual previously reported problems come up on the screen. Maybe that’s the approach that Linden Lab is taking, as a whole. Take a minute and just look at the open reported problems with the viewer, alone. I added the “open issues by priority” and at the time of this post, there are 2,079 reported bugs.
“Don’t worry about this”!
Malignant Narcissist @ January 17, 2008
While I don’t agree with all of what you’re saying, I appreciate you taking time to write about Second Life. AND THANKS FOR WATCHING MY VIDTUT!
Worrying doesn’t help, but incremental action does — for example, there are many causes for viewer crashes, and the WindLight fixed bugs list @ http://jira.secondlife.com/secure/IssueNavigator.jspa?mode=hide&requestId=10352 contains a partial representation of them. You can, of course, also search for fixed crash bugs in the Issue Tracker (I plan to cover searching in a video tutorial).
Not just to be fair, but to be accurate: some new feature functionality helps remedy or significantly improve old (PITA!) problems. Like new Search and Havok 4.